Shipping policy

Here is your complete, updated Shipping Policy. It incorporates the dynamic pricing for your delivery zones and includes the critical clauses for heavy commercial equipment.

You can copy and paste this entire block directly into your Shopify Shipping Policy box.

Chefkit Shipping & Delivery Policy

1. Order Processing Times We aim to process and dispatch all orders within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that bespoke, made-to-order, or out-of-stock items will have longer lead times, which will be clearly communicated on the respective product pages or via email.

2. UK & Ireland Delivery Rates Shipping charges for your order will be calculated and displayed at checkout based on your delivery address. Our standard delivery zones include:

  • Mainland UK (England, Scotland, Wales): Estimated 2-3 business days.

  • Northern Ireland: Estimated 4 business days.

  • Republic of Ireland (EU): Estimated 3-4 business days.

  • Please note: Large equipment requiring pallet delivery may incur additional surcharges which will be calculated dynamically at checkout before you complete your purchase.

3. Large Equipment and Pallet Deliveries (Crucial) Due to the size and weight of commercial catering equipment, large items are typically delivered on pallets. Please be aware of the following conditions for all palletized freight:

  • Kerbside Delivery Only: Pallet couriers are only contracted to deliver to the kerbside or the nearest accessible external point of your premises. Drivers are not insured to carry heavy equipment into your building, negotiate stairs, or unpack the goods.

  • Unloading: You must ensure you have the necessary personnel or equipment (e.g., a forklift or pallet truck) available to receive and move the equipment upon arrival.

  • Site Access: It is your responsibility to ensure that a large delivery vehicle (up to an 18-tonne lorry) can access your delivery address. If delivery fails due to restricted access that was not communicated to us beforehand, you will be liable for a redelivery fee.

4. Inspecting Goods Upon Delivery It is vital that you inspect your order immediately upon receipt.

  • If the packaging appears visibly damaged from the outside, you must sign for the goods as "Damaged" with the courier.

  • Any transit damage, missing items, or incorrect products must be reported to us at hello@chefkit.uk within 24 hours of delivery, complete with photographs of the damage and packaging.

  • Failure to report damage within this 24-hour window may invalidate your claim, as it prevents us from raising a transit insurance claim with the courier.

5. Failed Deliveries If a delivery fails because there is no one available to accept it, the goods are refused without valid reason, or there are uncommunicated access restrictions, the courier will return the goods to the depot. You will be responsible for paying any redelivery charges incurred.

6. International Shipping At present, we ship within the United Kingdom and the Republic of Ireland. We do not offer other international shipping or export services at checkout, so please contact us directly, or you may arrange your own freight forwarding from a mainland delivery address.

7. Order Tracking When your order has dispatched, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available on the courier's network.

8. Contact Information If you have any questions about your delivery, or if you need to inform us of specific access restrictions for a heavy item, please contact us before placing your order:

  • Email: hello@chefkit.uk

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